Do I get a warranty?
All brand new machines come with 12 months warranty. Should you need to claim on this, we will send out replacement parts in most cases and advise how to fit them. Where this isn't feasible we will either send out a technician to repair or arrange an exchange for a brand new machine.
Is my machine flatpack?
All our machines are fully assembled and ready to simply plug in and play when they arrive, unless stated otherwise.
How is my machine delivered?
All deliveries outside of our area are carrier out by external courier. These deliveries will arrive on a pallet and to kerbside only. National deliveries arrive between 9am-5pm. As these deliveries are not carried out by our own staff, feel free to contact us once it has arrived and we can guide you through set up and features of your new machine.
On occasions we will deliver with our own staff. If this is the case we will advise you of this and can be much more flexible in terms of delivery days and times. This can be requested by customers but is usually only available to those within the North West of England.
I've heard some builders use second hand screens. Are your screens new?
Some arcade manufacturers do use ex-office monitors, which is understandable due to a lack of 4:3 screens available. Second hand monitors are also available at a fraction of the cost of new
. Many manufacturers who do use second hand monitors take this into account when setting their pricing, meaning you are still getting value for money.
We choose to use brand new, high quality LG and Iiyama monitors in all our machines. This allows us to guarantee quality and reliability. We wouldn't expect anything less.